Below are some troubleshooting tips that may help with many issues. If your challenge persists please let us know. At the end of this guideline we have provided information that you could include when you contact us that will help us, help you.
- Log out of the site, clear your cache, and then log back in.
Instructions for how to clear cache.
- Allow pop-ups on the webpage (check your browser settings) and check any browser extensions you may be using are not blocking the site.
- Access the web page on a different web browser (Google Chrome, Internet Explorer, FireFox, Safari, etc), to see if that resolves your issue.
- Access the web page on a different computer or device if you have one available.
- Make sure that your set up is current, with all the latest software updates installed.
Please provide the following information to help our Tech Team assist you.
- Provide as much detail as you can when describing the problem.
- Did you receive an error message? If so, please include the text and a screencap / screenshot of the message.
- *What sort of computer or mobile device are you using?
- *What operating system are you using?
- *What browser are you using?
* You can use this website to easily find this information, and send us the link, or copy and paste the detail into an email:
http://www.whatsmybrowser.org/
