If you visit the Crate Games login page, you can request to reset your password. Here is the login link:
All you need to do is click on the text that says "Forgot Password", then enter your email address that you use for Crate Games online, and click on the "Send Recovery Info" button. We've attached a screencap to the end of this note showing where you can find this.
Our biggest tip is to make sure there are no spaces before or after your email address or password. Another tip is to not use autofill straight away if you are on a mobile device.
If the email with your password does not arrive in your inbox, try a search in your other folders like clutter, promotions or spam.
The email will be from 'Crate Games' and the firstname.lastname@example.org email address, and have the subject line "Reset password instructions".
OUR TOP TIP FOR RECEIVING EMAILS:
It may be necessary to clear our emails to arrive in your inbox. If our emails pass through Comcast/Yahoo/AOL/Hotmail or an education/government/private provider that highly filters your email, there are settings that can be changed to include us as a safe sender. Our emails will be sent from either email@example.com (classroom communications and support) or from firstname.lastname@example.org (system emails, like the one with your password).
Here's a website with information to help add us as a safe sender: