Return/Refund Policy
In an effort to make sure all of our customers are completely happy with their purchase from Dogs That, we will extend a no questions asked returns policy on any book purchased through our website providing it is done within 30 days of purchase and provided the book is in new condition. However, no return of shipping charges will be made for books. Replacements will be sent out for any defective/damaged DVDs.
Shipping Rates and Information
All Books and Success with One Jump DVD orders are shipped via Canada Post. Delivery times are:
• 4-10 business days United States
• 5-7 business days Canada
• 6-10 business days International
All Crate Games DVD and 2x2 Weave Pole DVDs are shipped from the US via USPS. Delivery times are:
• 3-5 business days United States
• 5-10 business days Canada
• 6-10 business days International
NOTE: If you order a book or Success with One Jump DVD and a Crate Game DVD or 2x2 Weave Poles DVD, they will arrive separately.
IMPORTANT NOTE for our INTERNATIONAL Community
The shipping/postal service in both USA / Canada has been greatly impacted with Covid19. A number of countries have suspended the receipt of goods which is effecting all movement of goods world wide and also delaying delivery to those countries still accepting packages.
We are doing our best to serve everyone and if you think you may be in one of the international countries affected we suggest you contact us first before placing your order. Some delivery/postal services have moved from air travel to land/sea which also has extended wait times.
Movement within North America is continuing but has extended delivery times by up to 2 weeks. We are here for you at wag@dogsthat.com if you wish to talk to us about an upcoming order you wish to make.
Canada Post: International Mail Service Suspension
USPS: International service disruptions
Tracking Your Order
At this time, we do not offer tracking for shipments. If you have a concern about your order, please reach out to us in Customer Happiness.
Payment
We accept Visa, Mastercard and PayPal through our secure servers. All prices are in USD. If you live in Canada, the appropriate Canadian Tax will be charged with your order.
Secure Shopping
We use one of today's most advanced security systems, the Secure Sockets Layer (SSL) protocol, to encrypt, or encode, information you send to us. The encryption process protects all the information that you submit to us. It is all scrambled before it is sent from your computer. Only once we receive your information is it decoded, and we make all reasonable efforts to ensure its security on our own systems.
Cancelling/Changing an Order
If you contact us immediately after ordering, we may be able to cancel or change your order, however, we cannot guarantee as orders are automatically sent to our third-party fulfillment centers.