OUR TOP TIP FOR RECEIVING EMAILS:
It may be necessary to clear our emails to arrive in your inbox. If our emails pass through Comcast/Yahoo/AOL/Hotmail or an education/government/private provider that highly filters your email, there are settings that can be changed to include us as a safe sender. Our emails will be sent from either customerhappiness@clickerdogs.com (classroom communications and support) or from homeschoolthedog@t.kajabimail.net (for Home School the Dog or Wag Nation), crate-games@t.kajabimail.net (for Crate Games Online) for (system emails, like the one with your password).
There are many tutorials on how to add email addresses as a safe sender: Simply search for your email provider and the words safe sender. For example AOL safe sender or Hotmail safe sender.
If you are on a business, government or educational site for your email, it may be blocked by the security programs utilized by your IT Department. You may need to try an alternate email or contact your IT team.